What makes a brand work? What makes it considered a ‘hero’? A diamond in the rough. Well from a communication and promotion point of view it is a correlation between the marketing, brand aims and the product itself. All departments must be clear on the story they’re telling and stick to it. Based on this idea, a brand considered a ‘zero’ must feel very discombobulated. Like all brand departments have been given a different brief and are not working towards the same end goal.
My group was given the starting point of ‘designer handbags’. Stemming from the idea of what makes a brand successful or not, our hero brand is Michael Kors and our zero brand is Paul’s Boutique.
Now, a bit of honesty. Initially these brands were chosen due to taste. We all like Michael Kors bags and dislike Paul’s Boutique bags. This was a major fault on our parts as fashion communication and promotion students, we must never let personal taste blind our judgement of a brand. Just because a product is not to your likening, doesn’t mean that brand isn’t working successfully in delivering to their target market. A market you may not be a part of.
Once our error was made clear we decided to persevere with the chosen brands but look at their marketing strategy. Through research is became clear that both brand’s have the same target consumer. Paul’s Boutique list their ideal customer as "between 18 and 27 and is at university or perhaps a young professional working at a magazine, a PR company or a fashion brand/shop". We all agreed that Michael Kors would be working towards the same woman.
So why was it that collectively, we all agreed that whilst Michael Kors was hitting that target market, Paul’s Boutique wasn’t? Our opinion being that we are more likely to see a girl between 11 and 15 hold a PB bag, whilst girls our age were sporting a Kors - 2 members of our group toting a Kors bag that very day.
Our decision was what I pointed out at the start, a lack of unity. Once again, taste must be pushed to the side. For example out of the two adverts compiled in this post, I much prefer the Paul’s Boutique ad. It feels more real whereas the Kors ad has clearly been photoshopped to death. But what fails Paul’s Boutique as a brand is their inability to see themselves for what they are. They are not Kors, Chanel or Dior. So they shouldn’t be aiming for that target market. Own your quirkiness! Be a high street Moschino with their Barbie and McDonalds ispired collections. Be the brand for that girl who knows she wants to have fun and be loud with her accessories. Once the marketing, PR and design team at Paul’s Boutique come together as a unity, they could be unstoppable and possibly be a hero brand one day.